TERMS OF SERVICE

15.1 Nature of the Venue

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Finca Astronómica is a private, rural, off-grid, and environmentally protected property operated under strict sustainability and operational guidelines.

By booking an experience at this venue, participants acknowledge and accept that:

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• The environment is natural, non-urban, and uneven, with gravel and rural terrain

• The finca operates under off-grid systems, including:
  - Limited electricity
  - Controlled water usage
  - Ecological waste management

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This venue is not comparable to standard hospitality or hotel facilities, and guests must adjust expectations accordingly.

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15.2 Accessibility & Infrastructure Limitations

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Participants acknowledge that:

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• The venue is not wheelchair accessible in full, however:
  - Mobile wheelchair users may participate at their own responsibility, understanding that most surfaces are gravel and uneven

• There is no wheelchair-accessible toilet

• A toilet facility is available within approximately 20 meters from sleeping areas

• No showers are available anywhere on the property

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Electricity & utilities:

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• Only low-consumption devices (e.g. phone chargers) are permitted

• Use of high-consumption appliances is strictly prohibited

 

Water & sanitation:

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• Only toilet paper may be disposed of in toilets due to ecological septic systems

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Failure to accept these conditions does not qualify for refund or complaint.

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15.3 Environmental & Sustainability Rules

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Finca Astronómica operates under strict environmental principles.

Participants must:

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• Respect the natural environment

• Follow all instructions related to:
  - Water conservation
  - Waste management
  - Energy usage

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The finca includes gardens and cultivated areas:

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• Guests are strictly forbidden from:
  - Picking fruit
  - Cutting plants or trees
  - Interfering with vegetation

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Violation may result in:

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• Removal from the premises

• Liability for damages

• No refund

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15.4 Rural Conditions & Natural Environment

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Participants acknowledge and accept that:

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• The rural environment may include:
  - Animal hair
  - Insects (e.g. bees, snails, bugs)
  - Reptiles (e.g. small lizards) and natural traces

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The finca is regularly cleaned and sanitised; however, full control of natural elements is not possible

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Guests must also accept:

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• Natural sounds, including but not limited to:
  - Roosters
  - Peacocks
  - Guinea fowls
  - Dogs (including nearby farm dogs)

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Additionally:

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• At certain times, there may be natural or agricultural odors in the air due to:
  - Nearby farms
  - Soil fertilisation

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These are normal rural conditions and do not constitute grounds for complaint or refund.

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15.5 Animals on Site

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The finca is a working rural property with:

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• Enclosed farm animals

• Free-roaming animals (including poultry and cats)

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Participants must:

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• Not feed, touch, chase, or disturb animals

• Respect all fences and boundaries

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The company is not liable for incidents resulting from:

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• Guest misconduct

• Failure to follow instructions

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Any harm caused to animals may result in:

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• Removal

• Liability for damages

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15.6 Resident Working Dogs

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The finca is home to trained German Shepherd dogs that:

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• Move freely across the property

• Assist in:
  - Guest guidance
  - Night safety
  - Perimeter monitoring

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Participants must:

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• Remain calm and respectful

• Not interact, feed, or command the dogs

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By entering the property, guests accept their presence as part of the environment.

The company is not liable for incidents caused by:

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• Guest interference

• Fear, panic, or inappropriate behaviour around animals

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15.7 Visiting Dogs (Pet Policy)

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Dogs are permitted under strict conditions:

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• Must be declared at booking

• Must remain on leash at all times

• Must not relieve themselves within the finca grounds:
  - Owners must walk dogs outside the main area
  - Waste must be collected

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Important:

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• The finca contains:
  - Free-roaming animals
  - Working dogs

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If a visiting dog:

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• Is fearful of other animals, or

• Causes disturbance

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The finca accepts no responsibility, and no refund will be issued

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Additional rules:

• No aggressive behaviour

• No access to:
  - Food areas
  - Telescope zones

• Not allowed on furniture

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Overnight stays:

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• Personal dog bedding required

• Dogs must not be left unattended

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The finca accepts dogs, but is not a dog-focused facility

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15.8 Telescope & Equipment Use

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All astronomical equipment is professional and sensitive.

 

Rules:

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• Telescopes are operated exclusively by staff

• Guests must not:
  - Touch
  - Move
  - Adjust equipment

•  Rule: “Observe with your eyes, not with your hands.”

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Additionally:

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• No food or drinks near equipment

• No running or disruptive behaviour

• Children allowed only under strict supervision

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Any damage caused will result in full financial liability.

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15.9 Light & Observation Rules

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To preserve night vision and observation quality and safety:

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• White lights and flash photography are prohibited

• Screens must be minimized

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Recommended:

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• Red-light flashlights

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Failure to comply may restrict participation.

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15.10 Food & Beverage Policy

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• Bringing outside food or drinks is not permitted

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Where meals are included:

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• They are provided as part of the experience due to timing and location constraints

• This does not constitute restaurant service

• Food is not the primary focus of the experience

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Special dietary needs:

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• Must be requested in advance

• Can be accommodated only if pre-arranged

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15.11 Additional Services & Overnight Stays

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• Overnight stays must be booked in advance

• They are considered an extension of the astronomical experience, not a standalone accommodation service

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Operational rules:

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• Check-in: at event start

• Check-out: by 10:00 (unless otherwise stated)

• Night silence must be respected after the program

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15.12 Accommodation (Yurts & Glamping Pods)

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Accommodation is:

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• Camping-style, compact, and minimalist, designed to complement the astronomical experience rather than provide hotel-level comfort

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Units:

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• Are small in size

• Include:
  - Heating in winter
  - Fans in summer

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Rules:

• No food or drinks (except water) inside units

• No external appliances

• Bedding is provided, however:
  - Guests with special requirements must arrange their own

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Additional:

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• No showers available

• Night silence required after the program

• Units must not house finca animals

• Additional observations may take place during various hours of the night. Although performed with respect to the night silence, some noise is unavoidable.

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15.13 Events, Celebrations & Group Behaviour

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Open/public experiences:

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• Are not intended for celebrations

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Strictly prohibited:

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• Birthdays

• Bachelor/bachelorette parties

• Decorations, cakes, gifts, confetti

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Groups wishing to celebrate must book private experiences.

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This rule applies to all bookings:

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• No party-style setups allowed under any circumstances

• The venue maintains a quiet, natural, and astronomical atmosphere

 

Violation may result in:

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• Immediate removal

• No refund

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15.14 Arrival & Access Rules

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• Guests must not arrive before the official start time

• The finca remains closed until start time

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Late arrivals:

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• Must send a written message (WhatsApp or email)

• Must wait at the gate until staff assistance

• May not be allowed entry

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Guests may not:

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• Enter the property independently

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Guests are required to register upon entry.

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Entry is not guaranteed if late.

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15.15 Movement & Safety at Night

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• Movement takes place in low-light conditions

• Participants must move carefully and follow staff guidance

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The organizer is not responsible for incidents resulting from a participant’s failure to follow safety instructions.

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15.16 Staff Role & Experience Nature

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Staff are:

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• Astronomers and educators

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They are not:

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• Entertainers

• Event hosts

• Childcare providers

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The experience is educational and observational in nature.

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Participants are expected to align with this format.

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15.17 Children & Supervision

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• Children must be supervised at all times

• No childcare or entertainment services are provided

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Disruptive behaviour (child or adult):

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• May result in removal of:
  - The individual, or
  - The entire group

•  No refund will be issued.

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Parenting approaches do not override safety or operational rules.

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15.18 Bonfire Policy

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Where included:

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• Bonfires are subject to:
  - Weather conditions
  - Safety regulations

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They may be:

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• Modified or cancelled at any time

 

No compensation will be provided if a bonfire is not possible due to safety or operational conditions.

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15.19 Educational Context

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The finca participates in:

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• European educational and training programs

• Other forms of training activities

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Supervised trainees and under-age assistants may be present.

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15.20 Neutral Environment Policy

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The experience is a neutral educational space.

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• No political or ideological discussions are conducted

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Participants must respect this environment.

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15.21 Multiple Groups & Operations

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• Multiple experiences may run simultaneously

• Each group must:
  - Follow its assigned guide
  - Respect the structure of the program​