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Shipping Policy

Legal Disclaimer

This Shipping Policy outlines the conditions related to the delivery of physical products purchased from Astronomy Tours S. COOP.

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By placing an order, the customer confirms that they have read and accepted:

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  • This Shipping Policy

  • The Terms of Service

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In the event of any conflict or inconsistency, the Terms of Service shall prevail.

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Delivery times, shipping conditions, and logistics are subject to third-party carrier operations and may vary beyond the company’s control.

Last updated: 21 April 2026

This Shipping Policy should be read together with our Terms of Service and Refund Policy.

1. General Information​

 

This Shipping Policy applies to all physical products and merchandise purchased from Astronomy Tours S. COOP.

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By placing an order, the customer confirms that they:

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  • Have read and understood this Shipping Policy

  • Accept the conditions outlined below

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2. Shipping Providers​

 

We use Envia as our logistics platform, offering a selection of trusted courier services for:

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  • Domestic shipping within Spain

  • International shipping

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The available courier options may vary depending on:

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  • Destination

  • Delivery time

  • Service availability

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3. Order Processing Time​

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  • Orders are processed within up to 2 business days after successful payment

  • Orders are not processed on weekends or public holidays

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Once your order is dispatched, you will receive:

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  • A confirmation email

  • Tracking information (when available)

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4. Shipping Time​

 

Delivery times depend on the selected courier and destination.

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  • Shipping times are estimated and not guaranteed

  • Delays may occur due to:
    - Carrier operations
    - Customs procedures (for international orders)
    - External factors beyond our control

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The company is not liable for delays caused by shipping providers.

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5. Shipping Costs​

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  • Shipping costs are calculated at checkout

  • Rates depend on:
    - Destination
    - Package size and weight
    - Selected courier service

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6. International Shipping & Customs​

 

For international orders:

  • The customer is responsible for:
    - Any customs duties
    - Import taxes
    - Local fees

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These charges are not included in the product or shipping price unless explicitly stated.

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7. Sustainability & Packaging​

 

In line with our environmental values:

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  • We aim to use minimal and lightweight packaging

  • We reduce unnecessary materials wherever possible

  • We limit printed documents inside shipments

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All relevant information, including:

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  • Order details

  • Receipts

  • Policies

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is provided digitally.

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8. Delivery Responsibility​

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  • Responsibility for the shipment transfers to the customer upon delivery

  • Customers must ensure:
    - Accurate shipping address
    - Availability to receive the package

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The company is not responsible for:

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  • Incorrect address information

  • Failed delivery attempts

  • Uncollected packages

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9. Lost or Damaged Shipments​

 

If your order arrives damaged or is lost in transit:

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  • Contact us within 48 hours of delivery (or expected delivery)

  • Provide:
    - Order number
    - Description of the issue
    - Photos (if applicable)

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We will assess the case and provide an appropriate solution.

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10. Contact​

 

For any shipping-related inquiries:

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contact@astronomy.tours

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