Shipping Policy

Legal Disclaimer

This Shipping Policy outlines the conditions related to the delivery of physical products purchased from Astronomy Tours S. COOP.

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By placing an order, the customer confirms that they have read and accepted:

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• This Shipping Policy

• The Terms of Service

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In the event of any conflict or inconsistency, the Terms of Service shall prevail.

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Delivery times, shipping conditions, and logistics are subject to third-party carrier operations and may vary beyond the company’s control.

This Shipping Policy should be read together with our Terms of Service and Refund Policy.

1. General Information​

This Shipping Policy applies to all physical products and merchandise purchased from Astronomy Tours S. COOP.

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By placing an order, the customer confirms that they:

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• Have read and understood this Shipping Policy

• Accept the conditions outlined below

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2. Shipping Providers​

We use Envia as our logistics platform, offering a selection of trusted courier services for:

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• Domestic shipping within Spain

• International shipping

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The available courier options may vary depending on:

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• Destination

• Delivery time

• Service availability

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3. Order Processing Time​

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• Orders are processed within up to 2 business days after successful payment

• Orders are not processed on weekends or public holidays

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Once your order is dispatched, you will receive:

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• A confirmation email

• Tracking information (when available)

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4. Shipping Time​

Delivery times depend on the selected courier and destination.

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• Shipping times are estimated and not guaranteed

• Delays may occur due to:
  - Carrier operations
  - Customs procedures (for international orders)
  - External factors beyond our control

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The company is not liable for delays caused by shipping providers.

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5. Shipping Costs​

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• Shipping costs are calculated at checkout

• Rates depend on:
  - Destination
  - Package size and weight
  - Selected courier service

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6. International Shipping & Customs​

For international orders:

• The customer is responsible for:
  - Any customs duties
  - Import taxes
  - Local fees

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These charges are not included in the product or shipping price unless explicitly stated.

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7. Sustainability & Packaging​

In line with our environmental values:

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• We aim to use minimal and lightweight packaging

• We reduce unnecessary materials wherever possible

• We limit printed documents inside shipments

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All relevant information, including:

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• Order details

• Receipts

• Policies

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is provided digitally.

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8. Delivery Responsibility​

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• Responsibility for the shipment transfers to the customer upon delivery

• Customers must ensure:
  - Accurate shipping address
  - Availability to receive the package

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The company is not responsible for:

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• Incorrect address information

• Failed delivery attempts

• Uncollected packages

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9. Lost or Damaged Shipments​

If your order arrives damaged or is lost in transit:

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• Contact us within 48 hours of delivery (or expected delivery)

• Provide:
  - Order number
  - Description of the issue
  - Photos (if applicable)

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We will assess the case and provide an appropriate solution.

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10. Contact​

For any shipping-related inquiries:

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contact@astronomy.tours