Privacy Policy

Legal Disclaimer

This Privacy Policy explains how personal data is handled when using our services. It should be read together with our Terms of Service and other policies.

1. Introduction

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This Privacy Policy explains how Astronomy Tours S. COOP (“the Company”, “we”, “us”) collects, uses, and protects personal data when you use our website and services.

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We are committed to protecting your privacy in accordance with:

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• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)

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2. Data Controller

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Astronomy Tours S. COOP
Address: Casas del puente 3, Cartagena 30397, Region Murcia, Spain
Email: contact@astronomy.tours

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3. Personal Data We Collect

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We may collect the following types of personal data:

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3.1 Information You Provide

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• Name

• Email address

• Phone number

• Billing and payment details

• Booking information

• Messages and inquiries

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3.2 Account & Membership Data

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If you create an account:

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• Login credentials

• Booking history

• Preferences

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3.3 Newsletter Subscription

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If you subscribe:

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• Email address

• Marketing preferences

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4. Automatically Collected Data

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When you use our website, we may collect:

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• IP address

• Browser type and device information

• Pages visited and interactions

• Referring website

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5. Cookies & Tracking Technologies

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We use cookies and similar technologies for:

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5.1 Essential Functionality

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• Website operation

• User login and session management

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5.2 Analytics

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• Google Analytics (usage statistics and performance)

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5.3 Marketing & Advertising

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• Google Ads tracking

• Conversion tracking

• Pixels and remarketing tools

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These tools help us:

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• Improve our website

• Understand user behavior

• Deliver relevant advertising

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6. How We Use Your Data

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We use personal data to:

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• Process bookings and payments

• Provide and manage experiences

• Communicate with customers

• Send confirmations and updates

• Provide customer support

• Improve services and website performance

• Send marketing communications (if consent is given)

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7. Legal Basis for Processing

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We process personal data based on:

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• Contractual necessity (booking and services)

• Legal obligations

• Legitimate interest (improving services, security)

• Consent (newsletter, marketing, cookies)

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8. Third-Party Services

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We may share data with trusted providers, including:

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• Wix (website and hosting)

• Stripe (payment processing)

• Envia / shipping providers (order delivery)

• Google (Analytics & Ads)

• Other service providers required for operations

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These providers process data under their own privacy policies.

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9. International Data Transfers

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Some service providers may process data outside the European Economic Area (EEA).

Where applicable, safeguards such as:

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• Standard Contractual Clauses (SCCs)

are used to ensure data protection.

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10. Data Retention

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Personal data is retained only for as long as necessary to:

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• Fulfil contractual obligations

• Comply with legal requirements

• Resolve disputes

• Improve services

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11. Your Rights (GDPR)

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You have the right to:

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• Access your personal data

• Request correction

• Request deletion

• Restrict or object to processing

• Request data portability

• Withdraw consent at any time

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To exercise your rights, contact:

contact@astronomy.tours

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12. Marketing & Newsletter

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• You will only receive marketing communications if you have given consent

• You can unsubscribe at any time via:
  - Email link
  - Direct contact

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13. Data Security

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We implement appropriate technical and organizational measures to protect personal data.

However, no system is completely secure, and absolute security cannot be guaranteed.

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14. Cookies Management

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You can manage cookies via:

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• Your browser settings

• Cookie banner preferences

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Disabling cookies may affect website functionality.

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15. Children’s Data

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Our services are not specifically directed at children.

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Personal data of minors is processed only:

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• With parental or guardian involvement

• In the context of booked experiences

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16. Changes to This Policy

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We may update this Privacy Policy at any time.

The latest version will always be available on our website.

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17. Contact

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For any privacy-related questions:

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contact@astronomy.tours